About 411 Marketing

411 Marketing is part of 411 Locals, an international group founded in the United States. The company operates in the digital marketing sector and serves tens of thousands of business clients, with teams distributed across several continents.

With employees working across different locations, HR process digitalization plays an important role in making day-to-day administration more efficient and accessible.

Why Did You Choose eHR?

The system was recommended by a former colleague from the HR team. From the very first demo, the team was impressed by how intuitive and easy to use the platform was.

“The system was recommended by a former colleague from our HR team. From the demo itself, we all found it very accessible and easy to use.”

For an organization with a large number of remote employees, choosing a system that allows key processes to be managed entirely online has proven particularly valuable.

Which eHR Features Do You Use Most?

According to Elitsa Peykova, two areas have had the greatest impact on the company’s day-to-day operations.

Digital Leave Management

The Leave Management module eliminates much of the paperwork associated with leave requests, related documents and their subsequent administration.

“This is the feature we use the most. It saves us all the administrative work related to leave requests and the corresponding orders, which is especially important when most of our employees work remotely.”

For a distributed team, this means that managing employee leave no longer depends on physically exchanging paperwork between employees, managers and the administration.

Online Employee Training

Another particularly valuable feature for 411 Marketing is the ability to conduct mandatory employee health and safety training online.

This reduces the need for traditional paper-based training records and the physical collection of employee confirmations, making the process considerably more convenient for remote teams.

What Results Have You Achieved?

Since implementing eHR, some of the company’s most time-consuming administrative processes have become significantly faster.

Among the most tangible results are:

• more than 16 work hours saved every month when processing leave requests and related orders;
• a significantly faster and easier employee onboarding process;
• reduced need to send documents by courier for processing;
• less paperwork and lower administrative costs related to document management.

“The main positive impact for us is directly related to remote work. Previously, many processes required physical document processing. Today, we save both time and the cost of sending documents between different locations.”

The benefits therefore extend beyond convenience. By reducing manual administration, the company frees up working time that can be spent on higher-value activities.

How Did Employees Respond to the Change?

Successful HR process digitalization also depends on how easily employees can adapt to new tools.

To understand how the system was received, 411 Marketing conducted an internal survey just one month after implementing eHR.

The results were particularly positive:

• 95% of employees described the implementation of eHR as “extremely useful”;
• the remaining employees either rated it as “useful” or did not participate in the survey.

The positive feedback included both employees and their direct managers.

What Is the Impact on Management?

The benefits of eHR extend beyond the HR team’s daily administrative work. Centralized access to documentation also makes processes easier for management.

“I now have access to the documentation I need without having to search through physical folders. Everything happens much faster, without having to wait for managers to be physically present in the office.”

411 Marketing also uses the External Documents functionality to manage documents outside standard HR processes, including various handover and acceptance protocols and other internal documentation.

This allows the company to use eHR not only for employee records but also to streamline additional administrative processes.

What Has eHR Changed for 411 Marketing?

For a company where a large part of the team works remotely, digitalization is more than a matter of convenience. It provides a practical way to manage documents, approvals and HR processes without requiring employees and managers to be physically present in the same location.

By implementing eHR, 411 Marketing has been able to:

• reduce the administrative time spent processing documents;
• digitalize leave management and employee training;
• speed up employee onboarding;
• significantly reduce paper-based workflows;
• simplify the processing of HR and other internal documents;
• provide faster access to information for HR teams and managers.

The experience of 411 Marketing shows how HR process digitalization can become a real competitive advantage for organizations operating with international and remote teams.

With eHR, the company has not only reduced its administrative workload but also created faster, more transparent and more convenient processes for both employees and managers.

And one of the clearest results is measurable: more than 16 work hours of administrative time saved every month from processing leave requests and related documentation alone.